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Parature Featured on List of 10 Best Customer Service Infographics for 2012
Parature’s customer service infographic, The Incredible Influence of the Social Customer, was recently featured on Fonolo’s list of 10 Best Customer Service Infographics 2012. Parature was honored to...
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12 Take-Note Online Customer Service Statistics for 2012
Since 2000, the number of internet users has grown by 528%. Almost a decade after customer service teams first embraced email as a support channel, consumers are now courting social media as the next...
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